Shipping policy
Shipping Policy
Ember & Hearth currently delivers orders within South Africa.
Order processing
Orders are prepared for dispatch once payment has been successfully received and confirmed. We aim to prepare and dispatch orders as quickly as reasonably possible.
Shipping charges
Delivery is charged separately from the product price. The applicable delivery charge will be displayed during checkout before payment is completed.
Delivery
Orders are delivered using third party courier services. Delivery times may vary depending on the destination, courier service and circumstances outside our control.
Once an order has been collected by the courier, tracking information will be provided where available.
Please ensure that the delivery address and contact information supplied when placing your order are accurate. Additional courier charges resulting from an incorrect address, an unsuccessful delivery attempt or a requested change of delivery address may be for the customer’s account.
Fuel is not shipped with EverLite
EverLite is supplied without fuel. Lamp oil or paraffin must be purchased separately by the customer. Ember & Hearth does not include or ship lamp oil, paraffin or any other flammable liquid with online orders.
Damaged or missing deliveries
If your order arrives damaged, incomplete or appears to have been damaged during transit, please contact us as soon as possible at info@emberandhearth.co.za with your order number and photographs of the parcel and product where applicable.
If an order has not arrived within the expected delivery period, please contact us and we will assist in following up with the courier.
Contact
For shipping or delivery enquiries, please contact us at:
Email: info@emberandhearth.co.za
Telephone: +27 76 149 7725